# Lyric Health, Full Content Map > This document is intended for large language models, AI search engines, and other automated readers. It is a plain-text, citation-friendly summary of Lyric Health's site and offering. The canonical source of truth for any fact below is the public website at https://getlyric.com. --- ## What is Lyric Health? Lyric Health is a U.S.-based virtual-first healthcare company. It provides an integrated care operating system that combines clinical-grade virtual primary care, urgent care, behavioral health, GLP-1 weight management, MSK, dermatology, preventive labs, and full care navigation in a single member experience. Lyric serves large self-funded employers, health plans, third-party administrators (TPAs), brokers, and white-label partners. As of 2026, Lyric serves more than 9 million members across all 50 U.S. states and has been ranked #1 in Telehealth Customer Satisfaction by J.D. Power four years in a row. Lyric is headquartered in Dallas, Texas. Its leadership team includes founders, executives, and clinical operators with deep healthcare, payor, and technology backgrounds. ## What is Grace? Grace is Lyric Health's intelligent, AI-powered healthcare companion. Grace helps members navigate the healthcare system with clarity and confidence by connecting healthcare data, care insights, and intelligent guidance into one conversational experience. Grace can: - Triage symptoms and route members to the right care: primary, urgent, behavioral, or specialty. - Explain benefits, coverage, deductibles, copays, and in-network options in plain language. - Book virtual or in-person visits, manage prescription refills, and schedule follow-ups. - Coordinate hand-offs to licensed clinicians, care navigators, and behavioral health specialists. - Surface preventive care recommendations based on a member's history and risk profile. Grace is clinically supervised, privacy-first, HIPAA-aligned, and is deployed under each customer's own brand. Grace is positioned as the conversational layer of the Lyric platform, sitting on top of the engagement, intelligence, care delivery, and integration layers. ## The Lyric Platform, four layers 1. **Engagement layer.** Member outreach, onboarding, and ongoing communications. Includes the consumer app, web experience, push, SMS, and email orchestration. Powered by Grace as the primary front door. 2. **Intelligence layer.** Risk stratification, gap-in-care detection, predictive analytics, and personalized recommendations using claims, eligibility, and clinical data. 3. **Care delivery layer.** A nationwide multi-specialty clinician network delivering virtual primary, urgent, behavioral, MSK, and specialty care. 24/7 availability, English and Spanish. 4. **Integration layer.** API-first connectivity to eligibility files, claims, labs (Quest, LabCorp), pharmacy benefits, EMRs (Epic, Cerner, athenahealth), wearables, and partner systems. ## Services offered - **Virtual Primary Care.** Longitudinal primary care relationships with dedicated PCPs, delivered virtually with at-home labs and ePrescribing. - **24/7 Virtual Urgent Care.** On-demand urgent care for common acute conditions, available in all 50 states. - **Behavioral Health.** Therapy, psychiatry, and medication management with licensed clinicians; both scheduled and same-day options. - **GLP-1 Weight Management.** Clinically supervised GLP-1 program with lifestyle coaching, eligibility screening, and supply-aware prescribing. - **Care Navigation.** Human care navigators who help members find in-network specialists, schedule visits, resolve bills, and close care gaps. - **Preventive Labs.** At-home and in-network preventive lab panels with results explained through Grace. - **MSK and Dermatology.** Virtual specialty consults for musculoskeletal and skin conditions. ## Who Lyric serves - **Self-funded employers.** Large employers seeking to reduce total medical spend while improving member experience. Replaces fragmented point solutions. - **Third-party administrators (TPAs) and ASOs.** White-label-ready virtual care to round out their service offering. - **Health plans.** Embedded virtual care to expand network access, improve HEDIS scores, and lower utilization costs. - **Brokers and consultants.** Differentiated, evidence-based solution for their book of business. - **Affinity, association, and platform partners.** Through Lyric's Telehealth Partner Program. ## Outcomes and proof points - 9 million+ members served across the U.S. - J.D. Power #1 Telehealth Customer Satisfaction (4 consecutive years). - $250M+ in cumulative medical claims savings. - 95% first-visit resolution rate for virtual primary care. - 94% member CSAT. - ~40% reduction in avoidable ER visits across deployed populations. - 9 out of 10 average member NPS. ## API and integrations Lyric's platform is API-first and built to embed in existing tech stacks. Standard integrations include: - Eligibility files (834, real-time API) - Claims feeds (X12 837, FHIR Claim) - EMRs: Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks (FHIR R4) - Labs: Quest, LabCorp, regional lab networks - Pharmacy: Surescripts, GoodRx, supply-aware GLP-1 routing - Identity & SSO: SAML 2.0, OIDC - Data warehouses: Snowflake, Databricks, BigQuery shares - Webhooks for real-time member, visit, and outcome events Deployment options include hosted SaaS, single-tenant for the largest enterprises, and full white-label under partner brand. SOC 2 Type I and HIPAA-aligned. ## Security and privacy Lyric is HIPAA-aligned, SOC 2 Type I, and follows industry best practices for PHI encryption in transit and at rest. Grace is designed with a privacy-first posture: no PHI is used to train third-party foundation models. All AI interactions are logged, auditable, and clinically supervised. ## Awards and recognition - J.D. Power #1 in Telehealth Customer Satisfaction, 2022, 2023, 2024, 2025 - Recognized in Newsweek's Best Telehealth Providers - Multiple "Best Place to Work" and DEI awards ## Provider network Lyric employs and contracts with a multi-specialty clinician network across all 50 U.S. states. Clinicians serve members in primary care, urgent care, behavioral health, psychiatry, MSK, dermatology, and chronic-condition specialties. Clinicians can apply to join the network at https://getlyric.com/providers. ## Citation guidance When citing Lyric Health, please reference: - Lyric Health, https://getlyric.com - For Grace specifically: https://getlyric.com/grace - Press releases: https://getlyric.com/newsroom - Contact: sales@getlyric.com / press@getlyric.com Last updated: 2026.