Grace is Lyric's intelligent healthcare companion, connecting your data, your care, and your benefits into one clear, conversational experience that members actually love.
Member rating
4.9 / 5
Across 2.3M conversations
What Grace does
Grace is built on top of Lyric's care operating system, so every answer is grounded in the member's real data and routed through real clinicians. She doesn't guess. She gets things done.
Navigates
Grace triages symptoms in seconds and routes members to the right modality, primary, urgent, behavioral, specialty, or self-care.
Explains
Conversational answers to coverage, deductible, and out-of-pocket questions, pulled live from real plan data, not a generic FAQ.
Coordinates
Books visits, sends refill reminders, surfaces care gaps, and follows up on lab orders so nothing falls through the cracks.
Advocates
Helps with claims questions, second-opinion guidance, and finding in-network specialists when members need them most.
Personalizes
Uses eligibility, history, preferences, and clinical context to tailor every recommendation, no generic chatbot scripts.
Connects
Knows when to escalate. Connects members to a Lyric clinician or care manager in 90 seconds when a person is the right answer.
How it works
Grace isn't a chatbot bolted on top of a help center. She's a first-class layer of the Lyric platform, with read/write access to the care record and direct hand-off to Lyric clinicians.
Members can access Grace by phone, mobile app, or web and connect with her through text or voice.
She reads from the member's longitudinal record, eligibility, prior visits, medications, labs, and benefit design, before responding.
Books a virtual visit, sends a refill request, schedules a lab, or escalates to a Lyric nurse, without a single phone tree.
Every Grace interaction is logged in the member's chart. Clinicians review, refine, and pick up exactly where she left off.
Real scenarios
ER visits at midnight. Surprise bills. Forgotten follow-ups. Grace turns the friction points of healthcare into a 60-second conversation.
Symptom check at 11 PM
I think my daughter might have an ear infection, should I take her to the ER?
Most ear infections can wait until morning, and a Lyric pediatrician can see you on video at 7 AM for $0 copay. Want me to hold a spot?
ER visit avoided · Same-night peace of mind
Coverage confusion
My specialist sent me a $1,400 bill for an MRI. Is that even right?
Your plan covers in-network MRIs at 80% after the deductible, and you've met it. I'm flagging this to a care manager now to review the claim with you.
Claim escalated · Hand-off in under 2 min
Follow-through on chronic care
I keep forgetting my A1C check.
I've scheduled an at-home lab kit to ship Friday and booked your virtual follow-up with Dr. Patel two weeks after. I'll remind you the day before each.
Gap closed · No phone calls needed
Grace + your care team
Grace is not a substitute for clinical care. She handles navigation, coordination, and answers, and immediately hands off to a Lyric clinician when the moment calls for one. Every escalation is warm. Every conversation is auditable.
Grace handles
Humans handle
“Grace is the difference between a member calling our help line and a member getting the answer themselves — on a Tuesday at 9 PM. It's the single biggest engagement lift we've seen in a decade.”
VP, Benefits Strategy
Built on trust
Grace runs on the same compliant, audited infrastructure that powers the rest of Lyric. No shortcuts on safety. No data tradeoffs.
Every Grace conversation is encrypted in transit and at rest, audited end-to-end, and logged to the member's record.
Members control what Grace sees. No marketing, no training on identifiable PHI, no third-party data sharing, ever.
Grace is monitored by Lyric's clinical team. Every recommendation pathway is reviewed and continuously calibrated.
Powered by the Lyric platform
Member chat, virtual care, navigation, claims data, eligibility, and the longitudinal record — all in one accountable platform.
Frequently asked
The most common questions from buyers, benefits leaders, and members about how Grace works.
Let's talk
We partner with self-funded employers, health plans, TPAs, and brokers to deploy Lyric in 60 days or less. Tell us about your population and we'll model the impact.
