One team to run the healthcare maze.
Lyric's care navigators handle provider matching, claims questions, prior authorizations, and high-cost claimant outreach, so your HR team stops being the help desk.
- Avg. response time
- <2 min
- First-touch resolution
- 94%
- Reduction in HR escalations
- 24%
Proven outcome
$2,800
Avg. savings per HCC outreach
What's included
Built for enterprise outcomes.
Every Lyric service is engineered for scale, integrated with primary care, and reported back to your benefits team with measurable impact.
Concierge member experience
Dedicated CARE team handles every benefits, billing, and provider question via chat, phone, or app.
High-cost claimant outreach
Predictive models flag rising-risk members and trigger proactive outreach before claims escalate.
Provider & facility match
We find Centers of Excellence, in-network specialists, and second opinions, and book them.
Claims & billing support
Navigators resolve EOB confusion, surprise bills, and prior auths so members never face the system alone.
What we treat
Comprehensive coverage for care navigation.
- Provider search
- Prior authorizations
- Claims & EOBs
- Surprise billing
- Specialty referrals
- Maternity navigation
- Centers of Excellence
- Second opinions
Outcomes
Real numbers. Reported monthly.
Every Lyric service ships with closed-loop measurement — engagement, clinical outcomes, and claims impact reported back to your benefits team.
- $2,800
- Avg. savings per HCC outreach
- 61%
- Members re-routed to higher-value providers
- 4.9/5
- Navigator CSAT
Explore the rest of the Lyric care suite.
All servicesVirtual Primary Care
Longitudinal relationships with a dedicated primary provider for whole-person, preventive care.
Learn more24/7 Urgent Care
24/7 on-demand access to licensed physicians for non-emergency needs in all 50 states.
Learn moreBehavioral Health
Therapy, psychiatry, and coaching for the full continuum of mental health needs.
Learn moreReady to deploy